IT Support Specialist (SSR)

Role Summary

The IT Support Specialist plays a key role in delivering high-quality technical support while contributing to technology projects and continuous improvement initiatives across the organization. This position balances hands-on end-user support with structured project execution, technology advocacy, and process optimization, ensuring a stable, secure, and efficient IT environment.

General Objectives

• Provide timely and effective technical support to all internal users.
• Ensure smooth operation and continuous improvement of IT services and infrastructure.
• Participate in and lead technology-related projects aligned with business objectives.
• Act as a technology advocate, identifying opportunities to enhance user experience and operational efficiency.

Key Responsibilities

IT Support & Operations

• Provide Level 2 (SSR) technical support for hardware, software, and endpoint-related issues.
• Manage and resolve tickets through the help desk system, ensuring proper prioritization and SLA compliance.
• Collaborate with other IT team members to define, document, and improve support procedures and best practices.
• Deliver user training sessions for new technologies, tools, and software applications.
• Troubleshoot and support Microsoft-based environments (Windows, Microsoft 365, Azure AD).

Technical Skills

• Strong experience with Microsoft technologies and environments.
• Proven hands-on experience with Microsoft Intune and Endpoint Analytics (required).
• Experience with Azure services, specifically Storage Accounts and Virtual Machines.
• Hands-on experience with backup tools and data protection processes (endpoint, server, or cloud backups).
• Knowledge of Microsoft 365, Windows OS, remote support tools, and infrastructure services (backup, directory services).
• Familiarity with ticketing systems (e.g., Jira) and basic scripting is a plus.
• Experience supporting Autodesk environments is desirable.

Education

• Degree or studies in Systems Engineering, Computer Science, Information Technology, Software Engineering, Telecommunications, or related fields.

Languages

• Advanced English (written, spoken, and reading).

Who we are: ENG (engbim.com) is a BIM company that specializes in hands-on, field-focused BIM services. Founded in 2007, we have positioned itself as the largest and most experienced BIM production service provider in the United States, having completed 5,000 BIM projects with a dedicated team of over 500 staff members. We provide MEP Modeling, VDC/BIM Management, Laser Scanning, and Scan to BIM services, as well as a comprehensive array of BIM production services to architects, engineers, and owners.

Why join us? Explore our amazing benefits! ✨

🌍 Work from Anywhere: Flexibility to work remotely or from a coworking space.

🌴No-Policy for PTO: Recharge with flexible paid time off when you need it.

🎉 Wellness & Culture: Freedom and responsibility culture, healthy snack allowances, fun challenges and team celebrations.

🎓Continuous Learning: Programs to develop your technical and soft skills.

💻Work Equipment to Keep You Productive: We provide everything you need to create the perfect workspace.

🎧Tech & Office Allowances: Upgrade your workspace with our one-time allowances. With "Pimp up your Devices," and “Home Office set up allowance” you can upgrade gadgets for a better experience.

📶 Monthly Internet Allowance: Stay connected with a monthly allowance for internet and expenses.

💰 Highly Competitive Compensation Package: Includes both fixed and variable payments, all processed in our local currency, USD.

🚀 Join us and grow in a flexible, innovative environment! 

Compensation will be in USD, competitive and commensurate with experience.Before you apply, make sure your CV is in English, otherwise your application can’t be considered.